.sp-navcount:empty{display:none}.sp-navcount{margin-left:auto;font-size:11px;font-weight:700;background:var(--accent);color:white;border-radius:12px;padding:2px 6px}
.sp-header{flex:none}.sp-layout{display:grid;grid-template-columns:310px minmax(0,1fr);min-height:0;flex:1;overflow:hidden}.sp-inbox{display:flex;flex-direction:column;border-right:1px solid var(--line);min-height:0;background:var(--bg)}.sp-inbox-head{padding:24px 20px 14px}.sp-inbox-head h2{font-size:16px;margin:0 0 7px;letter-spacing:-.3px}.sp-inbox-head h2 span{margin-left:5px;color:var(--muted);font-weight:400}.sp-inbox-head p{font-size:12px;color:var(--muted);line-height:1.6;margin:0 0 18px}.sp-inbox input{width:100%;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--fg);padding:10px 12px;font:inherit;font-size:13px;box-sizing:border-box}.sp-filters{display:flex;gap:5px;margin-top:13px}.sp-filters button{background:none;border:0;border-radius:7px;color:var(--muted);padding:8px 9px;font:inherit;font-size:11px;font-weight:600;cursor:pointer}.sp-filters button[aria-pressed=true]{background:var(--accent-soft);color:var(--accent-text,var(--accent))}.sp-list{overflow:auto;flex:1;padding:0 10px;min-height:0}.sp-row{display:block;text-align:left;width:100%;border:1px solid transparent;border-bottom-color:var(--line);background:none;color:var(--fg);padding:17px 10px;font:inherit;cursor:pointer;border-radius:8px}.sp-row:hover{background:var(--card)}.sp-row.selected{background:var(--card);border-color:var(--accent);box-shadow:inset 3px 0 var(--accent)}.sp-row-top{display:flex;align-items:baseline;gap:8px;justify-content:space-between}.sp-row-top b{font-size:13px}.sp-row time{font-size:10px;color:var(--muted);white-space:nowrap}.sp-preview{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.55;font-size:12px;color:var(--muted);margin:7px 0 10px;overflow-wrap:anywhere}.sp-row-foot{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:var(--muted)}.sp-state{font-size:10px;display:inline-block;padding:4px 7px;border-radius:5px;line-height:1.3;background:var(--line);color:var(--muted)}.sp-attention{background:#af562916;color:#ad562d}.sp-review{background:var(--card)}.sp-state.sp-review{background:#856ac51a;color:#7d5bb6}.sp-working,.sp-sending{background:#42738c16;color:#49788c}.sp-answered{background:#30785b16;color:#39775b}.sp-list-status{font-size:10px;color:var(--muted);padding:10px 20px;margin:0;border-top:1px solid var(--line)}.sp-case{display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--bg)}.sp-welcome{margin:auto;text-align:center;max-width:310px;padding:25px}.sp-welcome h2{font-size:20px;letter-spacing:-.5px;line-height:1.4}.sp-welcome p{font-size:13px;color:var(--muted);line-height:1.8}.sp-orb{display:inline-flex;align-items:center;justify-content:center;width:54px;height:54px;border-radius:50%;background:var(--accent-soft);color:var(--accent)}.sp-orb .i{width:24px;height:24px}.sp-case-head{padding:20px 28px;display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--line);flex:none}.sp-case-head>div{flex:1;min-width:0}.sp-case-head h2{font-size:17px;margin:0 0 8px;letter-spacing:-.3px;overflow-wrap:anywhere}.sp-channel{font-size:11px;color:var(--muted);margin-left:8px}.sp-button,.sp-refresh{padding:8px 11px;border:1px solid var(--line);border-radius:7px;background:transparent;font:inherit;font-size:12px;color:var(--fg);cursor:pointer}.sp-button:disabled{opacity:.4;cursor:default}.sp-thread{overflow:auto;flex:1;padding:24px 28px;min-height:90px}.sp-message{margin:0 0 22px;max-width:90%;font-size:13px}.sp-outgoing{margin-left:auto}.sp-message-label{display:flex;gap:14px;align-items:baseline;font-size:11px;font-weight:600;justify-content:space-between;margin-bottom:6px}.sp-message time{font-size:10px;font-weight:400;color:var(--muted)}.sp-message p{line-height:1.7;margin:0;padding:12px 15px;border:1px solid var(--line);border-radius:0 12px 12px 12px;background:var(--card);white-space:pre-wrap;overflow-wrap:anywhere}.sp-outgoing p{background:var(--accent-soft);border-color:transparent;border-radius:12px 0 12px 12px}.sp-message img{display:block;max-width:220px;max-height:200px;border-radius:10px;margin-top:8px}.sp-case>.sp-review{border-top:1px solid var(--line);padding:20px 28px;flex:none;max-height:52%;overflow:auto}.sp-ai-heading{display:flex;gap:10px;align-items:center;font-size:13px;margin-bottom:12px}.sp-ai-mark{font-size:10px;background:var(--accent-soft);color:var(--accent-text,var(--accent));padding:6px;border-radius:7px;letter-spacing:.3px}.sp-analysis{font-size:12px;color:var(--muted);margin:8px 0 14px}.sp-analysis summary{cursor:pointer;padding:4px 0}.sp-analysis p{white-space:pre-wrap;line-height:1.7;overflow-wrap:anywhere}.sp-issue{font-size:12px;color:var(--muted);line-height:1.6}.sp-review textarea{display:block;width:100%;box-sizing:border-box;min-height:110px;max-height:230px;resize:vertical;border:1px solid var(--line);border-radius:9px;padding:12px;background:var(--bg);color:var(--fg);font:inherit;font-size:13px;line-height:1.65}.sp-sendbar{display:flex;align-items:center;gap:14px;justify-content:space-between;margin-top:12px}.sp-sendbar>span{font-size:10px;color:var(--muted);line-height:1.5}.sp-primary{background:var(--accent);color:white;border:0;border-radius:8px;padding:11px 15px;font:inherit;font-size:12px;font-weight:600;white-space:nowrap;cursor:pointer}.sp-primary:disabled{opacity:.45;cursor:default}.sp-action-status{font-size:12px;line-height:1.6;color:var(--muted);margin:9px 0 0}.sp-empty{padding:25px 15px;font-size:13px;color:var(--muted);line-height:1.7}.sp-empty b{color:var(--fg);font-weight:500}.sp-empty p{font-size:12px}.sp-back{display:none}.sp-layout :focus-visible{outline:2px solid var(--accent);outline-offset:3px}
html.dark .sp-attention{color:#d89875}html.dark .sp-state.sp-review{color:#b8a0eb}html.dark .sp-working,html.dark .sp-sending{color:#8eb6cd}html.dark .sp-answered{color:#8ab6a0}
@media(min-width:1450px){.sp-layout{grid-template-columns:350px minmax(0,1fr)}.sp-case-head,.sp-thread,.sp-case>.sp-review{padding-left:45px;padding-right:45px}}
@media(max-width:1050px){.sp-layout{grid-template-columns:260px minmax(0,1fr)}.sp-inbox-head{padding:20px 14px 12px}.sp-filters button{padding:7px 6px}.sp-case-head,.sp-thread,.sp-case>.sp-review{padding:18px}.sp-row-top{flex-wrap:wrap;gap:4px}.sp-message{max-width:100%}}
@media(max-width:700px){.sp-layout{display:block;position:relative}.sp-inbox,.sp-case{height:100%;width:100%}.sp-case{display:none}.sp-show-case .sp-inbox{display:none}.sp-show-case .sp-case{display:flex}.sp-back{display:block}.sp-header .rw-shared{display:none}.sp-inbox-head{padding:20px}.sp-list{padding:0 14px}.sp-row{padding:18px 10px}.sp-row-top{flex-wrap:nowrap}.sp-row-top b{font-size:14px}.sp-preview{font-size:13px}.sp-case-head{padding:14px 16px}.sp-case-head h2{font-size:16px}.sp-thread{padding:20px 16px}.sp-case>.sp-review{padding:16px;max-height:50%}.sp-sendbar>span{max-width:135px}.sp-review textarea{font-size:16px;min-height:96px}.sp-inbox input{font-size:16px}.sp-primary{padding:12px}.sp-case-head .sp-button{font-size:11px}.sp-header{padding-right:16px}}

.sp-sort{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:12px;font-size:10px;color:var(--muted)}.sp-sort select{min-width:0;max-width:140px;border:1px solid var(--line);border-radius:7px;padding:7px;background:var(--card);color:var(--fg);font:inherit;font-size:12px}.sp-row-times{display:grid;gap:4px;margin:0 0 10px;font-size:10px;line-height:1.5;color:var(--muted)}.sp-case-times{display:flex;flex-wrap:wrap;gap:6px 20px;padding:12px 28px;border-bottom:1px solid var(--line);font-size:11px;line-height:1.5;color:var(--muted);flex:none}.sp-case-times time{color:var(--fg)}
@media(max-width:700px){.sp-case-times{display:grid;gap:4px;padding:10px 16px}.sp-sort select{font-size:16px;max-width:170px}}

#sp-case>[hidden]{display:none!important}.sp-history-tabs{display:flex;gap:6px;padding:8px 24px;border-bottom:1px solid var(--line);flex:none}.sp-history-tabs button{font:inherit;font-size:12px;border:0;background:none;color:var(--muted);padding:8px 10px;border-radius:7px;cursor:pointer}.sp-history-tabs [aria-pressed=true]{background:var(--accent-soft);color:var(--fg)}.sp-customer-history{flex:1;min-height:0;overflow:auto;padding:20px 28px;font-size:12px;line-height:1.6}.sp-history-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.sp-history-head h3{margin:0;font-size:15px}.sp-history-context{color:var(--muted)}.sp-link-customer{border:1px solid var(--line);border-radius:9px;padding:12px;margin-bottom:18px}.sp-link-customer summary{cursor:pointer}.sp-link-customer form{margin-top:12px}.sp-link-customer label{display:block;margin-bottom:6px}.sp-link-customer form>div{display:flex;gap:8px}.sp-link-customer input{min-width:0;flex:1;border:1px solid var(--line);border-radius:7px;padding:8px;color:var(--fg);background:var(--card);font:inherit}.sp-contact-choice{display:grid;gap:3px;width:100%;text-align:left;padding:12px 0;border:0;border-bottom:1px solid var(--line);background:none;color:var(--fg);font:inherit;cursor:pointer}.sp-contact-choice span{color:var(--muted);overflow-wrap:anywhere}.sp-activity{padding:16px 0;border-bottom:1px solid var(--line)}.sp-activity>div{display:flex;flex-wrap:wrap;justify-content:space-between;gap:4px 12px}.sp-activity time,.sp-activity-status{font-size:11px;color:var(--muted)}.sp-activity-status{margin:5px 0}.sp-activity h4{font-size:12px;margin:8px 0}.sp-activity summary{cursor:pointer;color:var(--muted)}.sp-activity-body{white-space:pre-wrap;overflow-wrap:anywhere}.sp-missed>div>b{color:var(--accent)}#sp-history-more{margin-top:16px}
@media(max-width:700px){.sp-customer-history{padding:16px}.sp-history-tabs{padding:8px 16px}.sp-link-customer input{font-size:16px}}

/* Private management conversations use the same list/detail layout. */
.mg-layout #mg-thread{min-height:0;overflow:hidden}.mg-layout .thread--inline{height:100%;min-height:0}
@media(max-width:899px){.mg-layout{display:block}.mg-layout .sp-inbox{display:flex}.mg-layout #mg-thread{display:none}}